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Share: We’re HomeCare Pulse, a leading provider of experience management & surveys, caregiver/CNA training, and online reputation management. Hundreds of homecareagencies across North America have shared their business data with us, and we’re making their industry secrets public. growth seen in 2020.
Over half of all homecareagencies currently offer their caregivers training in the following 8 topics: personal care (ADLs), client safety, infection control basics, employee safety, Coronavirus, client rights, communications and other soft skills, diseases and chronic conditions.
F rom 5th position in 2019, to 3rd in 2020, and now taking the #1 spot this year—lack of training has jumped to the top of the list of caregiver complaints in the last 3 years, according to the most recent HCP Benchmarking Report. The vote among homecareagency owners is unanimous: training has never been more important.
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