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How to leverage client surveys and feedback to market your agency and grow your home care business

AlayaCare

Marketing takes more than saying that your services are great; consumers need to hear it from people like them.  Create a plan to address actionable feedback.   COVID-19 has presented home care with a unique opportunity to work from home for some. Not everyone is looking for meal preparation and light housekeeping.

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How to leverage client surveys and feedback to market your agency and grow your home care business

AlayaCare

2021 Home Care Benchmarking Study , Vicki Hoak, the Executive Director of the Home Care Association of America said, “Consumer satisfaction surveys push agencies to provide better care and determine where they stand in relation to competitors and ultimately, become a better employer.” of your clients.?.

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Top 10 Complaints from Home Care Clients

Home Care Pulse

Complaint #1: Caregivers who are sent into their homes without adequate training. Share: We’re Home Care Pulse, a leading provider of experience management & surveys, caregiver/CNA training, and online reputation management. Learn More Complaint #6: When they don’t have scheduled care during the hours they need it most.

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How to Talk With Parents About Aging Care

Home Sweet Home In-Home Care

Role-playing is an excellent way to fine-tune your words and presentation and to help you gain confidence. In an ideal world, they will agree with your concerns and be open to having the support of a home care professional. When you’re ready to explore home care options for your parent, contact Home Sweet Home In-Home Care.

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Top Strategies for Productive Discussions About Caring for Older Parents

American In-Home Care

Taking the initiative to address these concerns through a well-structured family meeting is crucial in determining the best course of action in caring for older parents. Ensure that everyone who has a vested interest in caring for aging parents is present, fostering a collaborative approach to decision-making.

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How to Overcome Denial of Senior Care Needs from Family Members

Home Sweet Home In-Home Care

No matter the reason behind the denial, there are particular strategies that may help you see eye to eye and ensure the person you both love receives the necessary support and care. Communication is a two-way street, so make certain to listen at least as much as you are presenting your own concerns and thoughts.

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Understanding How to Reduce the Effects of Chemo Brain

Home Sweet Home In-Home Care

As a result, chemo brain can occur any time during or following cancer treatment, presenting with symptoms such as difficulty with: Multitasking. Home Sweet Home In-Home Care ’s experts in elderly care in Niles, MI and surrounding areas are knowledgeable in caring for adults with cancer, before, during, and after treatment.